Refund Policy
Effective 2026-09-01. Applies to every TSP Core paid plan, monthly and annual, and to the grandfathered early-adopter plans.
This document is provided in English. The English version is the official and legally binding version; any translations are for convenience only — in case of conflict the English version prevails.
14-day money-back guarantee
You can request a full refund within 14 calendar days of the original charge, for any reason. No questions, no forms to fill out beyond confirming the order. This matches the EU Consumer Rights Directive's standard cooling-off window for digital services and is offered to every customer worldwide on the same terms.
Monthly and annual subscriptions
- Within 14 days of a charge — full refund of that charge. Access continues until the period end, then returns to Free.
- After 14 days — no prorated refund on the current period. Cancel any time; you keep access until the period end, then return to Free with no future charges.
- Cancellation — open Billing and use "Cancel subscription". It takes two clicks, asks nothing you have to answer, and takes effect at the end of the period you have already paid for. Or email [email protected].
Free trial
The free trial is not a purchase: it requires no payment details, nothing is charged when it starts or ends, and it never converts into a paid subscription by itself. There is therefore nothing to refund for a trial. If you buy a plan while a trial is running, the 14-day window above applies to that purchase from the day it is charged, exactly as for any other purchase.
Grandfathered early-adopter plans
Early Pro and Early Pro+ were early-adopter plans sold before the current Free / Essential / Pro / Premium line-up. They are no longer available for purchase, and nothing on this site sells them; this section exists only for the accounts that already hold one. Those accounts keep their plan at its original price — nothing on this site will move you off it — and the refund window above applies to its charges in the same way. Early Pro+ was a one-time purchase covering a fixed 12 months: within 14 days of that purchase it is fully refundable; after that it is non-prorated, which its discounted price reflected.
What happens to your data
Nothing is deleted when a plan ends, is refunded, or is changed for a smaller one. Your saved setups, watchlist, drawings, layouts and alert definitions are all kept. Every feature stays available on every plan; what a smaller plan changes is how many charts, alerts and how much history you can use at once. Alerts above the new limit are paused rather than removed, and you can switch them back on whenever you are under it.
How to request a refund
Easiest path: open Billing in the dashboard, use "Manage billing & invoices" and the refund option in the Customer Portal. Or email [email protected] with your order number (in the receipt) — we respond within one business day.
How long the refund takes
Refunds go back to your original payment method. Card refunds typically settle within 5-10 business days, depending on your bank. The refund is processed by our payment provider (Paddle); we cannot accelerate the bank's clearing window.
Exceptions
- Chargebacks. If you initiate a chargeback before contacting us, we may be unable to issue a direct refund while the dispute is open. The dispute will proceed through your card network and may take 60+ days to resolve. Email us first; it is usually faster.
- Abuse. We reserve the right to refuse refunds where we observe fraudulent or abusive behaviour (e.g. repeated purchase/refund cycles, or repeatedly re-registering to obtain further free trials).
Contact
Refund or billing questions: email [email protected]. See also our Terms, Privacy Policy and Disclosures.